Legal

Subscription Terms

Effective date: August 11, 2026

1. What these terms cover

These Subscription Terms describe how the AcuSaif™ safety monitoring service is priced, how the subscription runs, and how it ends. They apply to organizations that subscribe to the AcuSaif service from Smart Safety Solutions LLC (“Smart Safety Solutions,” “we,” “us,” or “our”). Your signed service agreement, including its Order Form, is the controlling document; if these terms and your signed agreement differ, the signed agreement wins. Use of the acusaif.com website itself is governed by our Terms of Service, and our Privacy Policy explains how we handle personal information.

AcuSaif hardware is provided as part of the subscription. You are not buying cameras; you are subscribing to a monitored service that includes them, which is why the cameras go back to us when the subscription ends (section 11).

2. Plans

Every camera on your account runs on one plan. Prices are per camera, per month, and all prices in these terms are exclusive of applicable sales tax.

• Production, $100 per camera per month. Production monitoring and project documentation, automatic job-site photos, crew and job dashboards, and a rolling 30-day image history in the admin app.
• Safety, $150 per camera per month. Everything in Production, plus safety alerts, incident documentation and safety reporting, full image history with no 30-day window, and extended historical review.

The 30-day limit on the Production plan is a visibility window, not a deletion schedule. Images older than 30 days stay archived; they are just not visible on that plan. If you move to the Safety plan, your full archive becomes visible again.

3. Company minimum and the self-serve tier

Standard AcuSaif accounts start at five cameras and carry a company minimum of $750 per month. The minimum is measured across your monthly subscription including AcuSaif Equipment Protection. If your selected cameras and options come to less than $750 in a month, $750 is what you pay for that month.

Below five cameras is our self-serve tier. Self-serve accounts run on the Production plan only, pay per camera with no company minimum, and receive email-only support: no onboarding call, no training, and no phone or scheduled support. You mount the cameras, the app does the rest, and we answer email. Everything else about the subscription, including the term, activation, Equipment Protection, and cancellation, works the same as a standard account. At five cameras, an account becomes standard: the Safety plan opens up, full support begins, and the company minimum applies.

4. Activation

Each camera carries a one-time activation fee of $100: a combined charge for provisioning, onboarding, outbound shipping, and service activation. It is not a purchase price for the camera. Activation is due at signup, during your free first month, and is not refundable.

5. Term and renewal

The subscription term is 12 months of service: your first month is free, followed by 11 paid months. The free month applies to your initial term only; renewal terms bill all 12 months.

The term renews automatically for successive renewal terms of the same length unless either party gives the other written non-renewal notice at least 30 days before the end of the then-current term. Non-renewal carries no fee; the agreement simply ends when the term does.

We may change fees at renewal. If you do not agree with a fee change, your remedy is to give non-renewal notice as described above. Continuing to use the service into a renewal term is agreement to the renewal pricing.

6. AcuSaif Equipment Protection

AcuSaif Equipment Protection is optional coverage at $12.50 per camera per month. It is all or nothing: it covers every camera on your account or none, and it cannot be bought for individual cameras. It is elected when your service starts.

Equipment Protection is a limited waiver of our right to recover equipment-damage costs from you. It is not insurance, not a warranty, and it never pays out cash.

• Covers accidental physical damage to a covered camera arising from authorized business use.
• Does not cover disappearance, unexplained loss, or theft.
• Up to 2 approved incidents per covered camera in any rolling 12-month window.
• $50 service fee per approved incident. We repair the camera or provide equivalent AcuSaif-owned replacement equipment, new or refurbished. Standard outbound shipping is included; expedited shipping is charged separately.
• Damaged cameras must be returned to us through our return process.

Some things are on us whether or not you elect Equipment Protection, with no incident fee: manufacturing defects, ordinary wear and tear, normal battery degradation, firmware and platform compatibility, ordinary maintenance, and any recall or substitution we direct.

Equipment Protection counts toward the company minimum in section 3.

7. Adding and removing cameras, changing plans

You can request more cameras at any time. Additions to a signed agreement are made by amendment: we send you updated terms covering the added cameras, and the addition takes effect when you accept them. Each added camera carries the $100 activation fee.

Removing cameras mid-term is a partial cancellation of your subscription, requested in writing, and it carries the same kind of fee as ending the agreement early: 50% of the removed cameras' plan subscription for the rest of the then-current term, at the then-current rate. For example, removing 10 cameras with 6 months left on the term costs 3 months of those 10 cameras' plan fees. Equipment Protection on removed cameras simply ends; it is never part of the fee. Removed cameras go back to us on a prepaid return label, like any return. If a removal takes your account below five cameras, the account becomes self-serve under section 3: Production plan only, no support.

Moving up, from Production to Safety, you can do at any time on a standard account. Moving from Safety to Production is done by request and takes effect as agreed with you.

8. Ending the agreement early

The subscription cannot be cancelled during the first four months of the initial term, and early termination notice cannot be given before the fifth month begins.

From the fifth month onward, you may end the agreement by giving us written early termination notice of 30 days. The notice period is served and billed: service continues and is charged through the end of the 30 days.

Ending the agreement early carries an early termination fee of 50% of the plan subscription balance remaining after the notice period ends, calculated at your then-current rate. Equipment Protection is not part of the fee; it simply ends with the agreement. Because the fee is measured after the notice period, the notice month is never charged twice. If your notice period runs past the end of the current term, the agreement simply ends when the notice period does: you pay for service through that date, the term does not renew, and the fee applies only to whatever remained of the term after that date, which can be nothing.

Note the difference between the two notices in these terms: non-renewal notice (section 5) ends the agreement at the end of the current term and carries no fee; early termination notice (this section) ends it mid-term and carries the fee above.

9. Annual prepay

You can pay for a year up front and save 5%. The discount applies to the paid months of the term, including Equipment Protection, and to the activation fees in your initial order.

If a prepaid agreement ends early under section 8, the discount stays applied: we refund your unserved months at the discounted rate you actually paid, less the early termination fee calculated on that same discounted basis. Activation fees are not refundable.

10. Billing, sales tax, and non-payment

Subscriptions bill monthly unless you have prepaid. All amounts are exclusive of sales tax, which is added where applicable law requires.

If a subscription payment fails, we will notify you, and you have a grace period of 14 calendar days from the first verified failed payment to bring the account current. The grace period does not restart on repeat failures. Through the grace period your service runs normally and your cameras keep capturing. If the account is still unpaid when the grace period ends, access to the admin app and dashboards is blocked until the balance is paid. Blocking limits who can see the data, not the safety record already captured, and paying the balance restores your access to a complete, unbroken history. We may also suspend camera service on an account that remains unpaid after the grace period. At 60 days past due, we may recall the hardware. A recall for non-payment ends the agreement and is treated as an early termination under section 8: the fee there applies, calculated on the plan subscription balance remaining after the recall date, and it applies at any point in the term. Amounts already past due remain owed on top.

11. Hardware

AcuSaif cameras and mounting hardware remain the property of Smart Safety Solutions. When the agreement ends, the cameras come back to us: we provide a prepaid return label, and you send back every camera on the account in reasonable condition within 30 days of the end of service. Hardware that does not come back within that window, or that comes back damaged beyond normal wear on an account without Equipment Protection, may be invoiced at our then-current replacement price.

12. Your images and data

We do not delete your job-site imagery on our own schedule. Images are retained through the life of your subscription and after it ends, and if you come back, your archive is available again. The Production plan’s 30-day window limits visibility, not retention (section 2).

Individuals’ rights to request deletion or correction of their personal information are described in our Privacy Policy and are not limited by this section.

13. Larger deployments

Companies deploying 30 or more cameras qualify for volume pricing, a customized implementation and deployment plan, an onsite onboarding visit, and training for management, administrators, and crews. Contact us and we will build the plan with you.

14. Changes to these terms

We may update these Subscription Terms from time to time. The updated version will be posted on this page with a revised effective date. For subscribed customers, the signed service agreement controls (section 1).

15. Contact us

Questions about these terms or your subscription? Reach us through our contact page or at sales@acusaif.com.